eBook | The Essential Guide to Supercharging Your ServiceNow Journey

We looked at all of the demands submitted via the Crossfuze ManagedNow portal over the past year to come up with a baker’s dozen list of the most popular demands. This isn’t an exhaustive menu of tasks available to you—remember, any ideas can be submitted through your portal—but rather, this is a starting place meant to serve as inspiration, to share something new you didn’t know was possible before, and to get a glimpse of where other ServiceNow customers are focusing their attention.

eBook | ServiceNow Onboarding Success

This highly interactive workbook will position you for early and often platform wins. Dive in and start building your ServiceNow foundation for success using the workbook’s advice, tips, and dynamic forms. Capture your goals, strategies, and tactics all in one spot. Collaborate and share with colleagues. Communicate and celebrate your wins throughout the organization. It’s easy with the ServiceNow Onboarding Workbook by Crossfuze.

Case Study | Overnight Service Desk Success

A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests. The company of 4,500 employees was in the process of transitioning everyone to working fully from home – and its IT team desperately needed help making his transition a success.

Video | Friday Fast Fifteen – Whats Next After Covid?

19 MIN | Many of us are wondering how COVID-19 and related challenges are going to continue to transform the workforce in the future. Hear from one of our top advisory consultants on what IT and business leaders can expect to face, and some strategic considerations that will help you guide your organizations out of the crisis. Join Karin Glazier and Troy Pesola for this Friday’s Fast Fifteen!

Video | Shutterfly CIO Michael Robinson Talks ServiceNow

25 MIN | Earlier this year, we had the pleasure of sitting with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard for an exclusive interview about ServiceNow Success at Shutterfly. Listen in on their 20-minute discussion around Shutterfly’s high-level objectives for ServiceNow, the Organizational Change Management behind an acquisition, how Crossfuze ManagedNow plays a role in the organization today, and what’s next for Shutterfly.

Testimonial | Rick Baker and Cary Barbin, Gallaudet University

6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.

Case Study | Law Firm Embraces SaaS Solution for App Consolidation

A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.

Case Study | Law Firm Achieves ServiceNow ROI with Crossfuze

A top-ranked, New York-based law firm with about 500 attorneys was facing a daunting challenge when it approached Crossfuze: The firm wasn’t seeing the return on its ServiceNow investment they had hoped for. The firm had implemented ServiceNow IT Service Management a few years prior – and the rollout was disappointing.