Case Study | ServiceNow CSM Enhances Banking Associates’ Ability to Deliver Top-Notch Service

A regional bank with a reputation for delivering high-quality, personalized customer service had just merged with another bank—and decided to implement ServiceNow’s customer service management (CSM) platform with Crossfuze as its partner.

Case Study | How Servicenow Removed Barriers to Cx Excellence by Becoming Elite Group’s Enterprise-wide Platform

As Elite Group expanded through business acquisitions, those businesses brought with them different systems for collecting data. With several disparate CRMs and service desk platforms, there was no single source of truth.

Case Study | Overnight Service Desk Success

A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests. The company of 4,500 employees was in the process of transitioning everyone to working fully from home – and its IT team desperately needed help making his transition a success.

Case Study | ServiceNow CSM Success – Focus Brands

Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution that was robust, comprehensive, and scalable for future growth. They found a solution in ServiceNow CSM. Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.

Testimonial | Rick Baker and Cary Barbin, Gallaudet University

6 MIN | Gallaudet University is the premier institution of learning, teaching and research for deaf and hard-of-hearing students. They needed to launch ServiceNow during their 8-week summer break – this meant no room for error. Watch Rick Baker and Cary Barbin share how they found success on ServiceNow with Crossfuze.

Case Study | Law Firm Embraces SaaS Solution for App Consolidation

A large Denver-based law firm with about 400 attorneys decided in early 2019 to abandon its on-premise IT ticketing system and move to ServiceNow. The firm correctly recognized that ServiceNow was more than just a powerful IT Service Management platform. ServiceNow also could help the firm efficiently consolidate a wide range of business applications.