Mouser Electronics Logo
Frank Orlando - Crossfuze

MOUSER ELECTRONICS + CROSSFUZE

Let’s talk!

“Hey there! Thanks for stopping by. I’m here to help your team elevate the customer experience and lock in long-term customer loyalty by unifying disparate systems and streamlining agent response with the ServiceNow platform. Feel free to browse resources on this page, or you can also always book time to chat with me one-on-one by clicking the button below. Hope to talk soon!”

– Frank Orlando, Client Director, Crossfuze

Deliver Modern Customer Service Solutions with ServiceNow

Customer Experience is more than a buzzword. According to McKinsey, “A fundamental change of mind-set focusing on the customer, along with operational and IT improvements, can generate a 20-30% uplift in customer satisfaction, a 10-20% improvement in employee satisfaction, and economic gains ranging from 20-50%.”

GET THE ON-DEMAND WEBINAR

CSM in the Real World: Practical Use Cases for Unlocking Customer Service Success with ServiceNow

To learn how to discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution join our webinar and hear from two of Crossfuze’s industry-leading CSM experts.

Resources for You:

CASE STUDY

ServiceNow Success: Shutterfly CIO Michael Robinson Talks ServiceNow

Listen in on an exclusive interview about ServiceNow Success with Shutterfly’s CIO Michael Robinson and Crossfuze’s CEO Chris Howard.

Watch Case Study

EBOOK

Forrester Total Economic ImpactTM Study: Business Value of ServiceNow Customer Service Management

Evaluate the business value of ServiceNow CSM with the help of a recent independent study by Forrester.

Read eBook

CASE STUDY

ServiceNow Success: Ricoh Canada Unlocks New Efficiencies with ServiceNow CSM and ITSM

Hear Ricoh Canada’s Senior Director of IT and Digital Transformation share her ServiceNow ITBM and CSM success working with Crossfuze.

Watch Case Study

EBOOK

10 Pillars of CSM Success

Essential strategies for modernizing customer service and accelerating bottom-line profitability.

Read eBook

BLOG

5 Ways to Create the Best Customer Service Management Strategy

Uncover 5 ways to build solutions, design workflows, and create processes that shape an outstanding experience for your customers.

Read Blog

CASE STUDY

ServiceNow Success: Focus Brands Transforms their Customer Service Model

Read this success story to learn how Focus Brands partnered with Crossfuze to further the digital transformation of their customer service model.

Read Case Study

BLOG

The Cost and Risks of Disparate and Inflexible Systems

Does this sound familiar? You’re using disparate systems, most of which aren’t fully integrated. Your IT team manually inputs data and physically amalgamates reports. They try their best to make informed decisions, but they are using outdated data that comes in different formats and often without context.

Read Blog

CASE STUDY

ServiceNow CSM Success Story: Voxai

Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when serving those businesses. To do this, they needed a comprehensive, extensible solution that provided good management visibility and was easy for their customers to use.

Read Case Study