MINNEAPOLIS SERVICE DESK – 24/7/365
Minnesota’s IT Service Desk Specialists
Our Minneapolis-based Service Desk runs 24/7/365 and delivers world-class support experiences
We serve customers both in our backyard and around the world by leveraging industry-leading technology such as ServiceNow, Cisco, Microsoft and Calabrio.
When you choose Crossfuze, you get digital maturity on day one. We’ve spent years investing in our technology platform, training and managing our staff from across different domains and skill levels, and layering the most effective processes on top of it all.
Crossfuze (formerly Virteva) is proud to have been named one of Channel Future’s top 100 Managed Service Providers globally for the past 8 years… and counting.
Speak with our experts to explore how our 24/7 Service Desk Solutions can work for you.
Crossfuze’s 24/7 Service Desk provides the expertise needed to support your end-user computing environment:
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Customers today both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.
We help your team deliver on these needs with a three-pronged approach:
We train our Minneapolis-based analysts in both technical skill and customer service. Our focus on customer service and our investment in the growth and development of our analysts means that when your people reach out to us for help, they always have a personal and positive experience.
We’ve developed an award-winning managed services platform using technology from ServiceNow, Cisco, Microsoft, Calabrio, and other industry-leading enterprise technologies. With our best-practice-based processes layered on top, it enables continuous improvement to help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users.
We work with our customers to stop issues from happening in the first place. Our repeatable service, predictably, and root cause analysis and solutions result in lower ticket volume, lower costs, and higher user satisfaction for our customers.
Initially founded as Virteva LLC by Tom and Marty Kieffer, the Crossfuze Service Desk has been a Minnesota staple since 2005 and is a key partner for many Minneapolis organizations. Since joining forces with Crossfuze in 2019, we’re still firmly rooted in our Minneapolis headquarters.
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