Minneapolis-Based 24/7/365 Service Desk

Minnesota’s IT Service Desk Specialists

Our 24/7/365 Service Desk delivers world-class support experiences from right here in Minnesota. We serve customers both in our backyard and around the world by leveraging industry-leading technology such as ServiceNow, Cisco, Microsoft and Calabrio.

When you choose Crossfuze, you get digital maturity on day one. We’ve spent years investing in our technology platform, training and managing our staff from across different domains and skill levels, and layering the most effective processes on top of it all.

Crossfuze (formerly Virteva) is proud to have been named one of Channel Future’s top 100 Managed Service Providers globally for the past 8 years… and counting.

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Concierge Level Service 24/7/365

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A purpose-built, personalized experience, from how we answer the phones to how we address issues

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Integrated with your team to ensure your end-users always have the same high-end experience, no matter who they interact with

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With custom reports and real-time dashboards

Instant Digital Maturity & Scale

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Enterprise-grade technology: ServiceNow, Microsoft, Calabrio, Cisco, and more

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Thousands of knowledge base articles and best-practice templates

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On-demand resources across levels, domains, and technologies

Continuous Improvement

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Driven to provide a superior experience and bring you better value for your investment

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Reporting and analytics highlight recurring pain points and proven remediation options

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Our pricing structure aligns our goals with yours, driving us to reduce the number of issues your users have. That means fewer tickets for us, and happier users for you

250K

Annual Contacts

175K

End-Users Supported

83

Net Promoter Score

93%

Customer Effort Score

55%

First Call Resolution Rate

Our Service Approach

Customers today both internal and external, expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected.

We help your team deliver on these needs with a three-pronged approach:

Hiring & Training the Best Staff, Locally

We train our Minneapolis-based analysts in both technical skill and customer service. Our focus on customer service and our investment in the growth and development of our analysts means that when your people reach out to us for help, they always have a personal and positive experience.

Leveraging a World-Class Technology Platform

We’ve developed an award-winning managed services platform using technology from ServiceNow, Cisco, Microsoft, Calabrio, and other industry-leading enterprise technologies. With our best-practice-based processes layered on top, it enables continuous improvement to help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users.

Adopting a Continuous Improvement Culture

We work with our customers to stop issues from happening in the first place. Our repeatable service, predictably, and root cause analysis and solutions result in lower ticket volume, lower costs, and higher user satisfaction for our customers.

A Service Desk Homegrown
and Thriving in Minnesota

Initially founded as Virteva LLC by Tom and Marty Kieffer, the Crossfuze Service Desk has been a Minnesota staple since 2005 and is a key partner for many Minneapolis organizations. Since joining forces with Crossfuze in 2019, we’re still firmly rooted in our Minneapolis headquarters.

Hungry for more? Contact us today to speak with
one of our 24/7 Service Desk experts in Minneapolis.

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