IT Managed Services, Crossfuze

CONNECTED SOLUTIONS RESOURCES BY CROSSFUZE

Connected Solutions Resource Center

Crossfuze’s mission is to help companies serve and be served in the digital age by leveraging the power of ServiceNow. We hope you enjoy our connected solutions resources!

Friday Fast Fifteen - Microsoft Managed 365 - Crossfuze

VIDEO

Friday Fast Fifteen: Microsoft Managed 365

With Microsoft 365’s many moving parts, organizations need to know how each piece impacts the rest of the platform. In this Friday Fast Fifteen, Karin Glazier talks to experts Zach Brand and Todd Strand about all things Microsoft 365 – from changes that impact the end-user directly to security enhancements taking place in the background.

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VIDEO

Friday Fast Fifteen: Change is here to stay: What does the new Service Desk look like?

In this Friday Fast Fifteen, Karin Glazier and Zach Brand discuss the evolution of the Service Desk, what changed when employees shifted to a remote work model, why using empathy provides a better user experience and how automation and machine learning will shape the service desk of the future.

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CASE STUDY

Overnight Service Desk Success

A long-time Crossfuze customer in the technology manufacturing business was feeling overwhelmed when it approached Crossfuze with an unprecedented challenge: The cornavirus pandemic had created a sudden surge in IT service requests.

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Corgan Case Study - Crossfuze

CASE STUDY

Corgan “Ups” Their Game with Crossfuze Managed Now

Learn how world-renowned architecture firm Corgan got up and running on ServiceNow with Smart Launch.

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VIDEO

Friday Fast Fifteen: Microsoft Teams for Remote
Workforce Enablement

As organizations are increasingly relying on remote communication and collaboration apps, the role of Microsoft Teams has taken the spotlight. Hear from one of our lead Microsoft trainers about how Teams is transforming the way employees work together.

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How to Help Your Service Desk Onboard and Offboard in a Remote Environment Blog - Crossfuze

BLOG

How to Help Your Service Desk Onboard and Offboard in a Remote Environment

While the influx of remote work came unexpectedly, it looks like it’s here to stay. In 2020, Growmotely surveyed over 500 entrepreneurs and professionals about the future of remote work, and the results reflect a strong desire to continue working from home for at least some of the time.

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5 Tips to Supersize the Value Delivered by Your Service Desk Blog - Crossfuze

BLOG

5 Tips to Supersize the Value Delivered by Your Service Desk

Your organization’s service desk may be the only point of contact between your company and its users, which means the service it provides needs to be better than great. As employees continue to expect a digitally connected experience, the need for a comprehensive, convenient, personalized, and secure IT service desk will only increase.

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Three Things You Can Do with a ServiceNow Intune Integration Blog - Crossfuze

BLOG

Three Things You Can Do with a ServiceNow Intune Integration

IT management has become increasingly difficult to keep up with as the number of systems within each organization grows. On top of that, manual data input for each asset, especially when they reach the thousands, can be time-consuming, not to mention pricey. According to RF Code, the cost of manually collecting audit and inventory data just twice a year in the average enterprise is over $50,000, and that’s just the beginning.

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The Evolution of The Service Desk - A Q&A with Zachary Brand Blog - Crossfuze

BLOG

The Evolution of the Service Desk: A Q&A with Zachary Brand

Almost everyone is familiar with the basic process of a service desk, but there is more to it than meets the eye. Behind every technical support request is a team of skilled professionals who are prepared to help you with your technical issues. These experts are not only there to accurately solve the problems you are facing but to listen to your problems with empathy and finesse.

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We Got Microsoft Teams! Now What? Blog - Crossfuze

BLOG

We Got Microsoft Teams! Now What?

The work landscape has changed dramatically as more people shift to working from home than ever before. People are searching for more productive solutions, and although remote communication can be difficult, if you have the right platform in place, it can make all the difference to how your remote employees communicate and feel connected to the company.

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Building an Effortless Service Desk Experience on ServiceNow Blog - Crossfuze

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Building an Effortless Service Desk Experience on ServiceNow

Effortless. Frictionless. Proactive. Intuitive. This is the kind of experience users not only expect, but demand from their IT service organizations – and ServiceNow promises to deliver.

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ServiceNow, Microsoft Integration - Why Secure Score Matters Blog - Crossfuze

BLOG

ServiceNow, Microsoft Integration: Why Secure Score Matters

Everyone knows that security is important. Still, there remains a notion floating around that if an organization is small enough or obscure enough, it’s not a target for malicious attacks. But with security threats as sophisticated and pervasive as they are today, the unfortunate truth is that obscurity itself isn’t protective anymore.

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Outsourcing vs. Managed Services Blog - Crossfuze

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Outsourcing vs. Managed Services

The terms managed services and outsourcing are often used interchangeably. While they both involve using a third-party or outside company for services or expertise, the difference lies in the level of service provided by the third-party vendor.

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Skype for Business 'End of Life' Blog - Crossfuze

BLOG

Skype for Business ‘End of Life’

If you haven’t heard, Microsoft announced the end of life for Skype for Business in Office 365. Initially in 2017 Microsoft announced that Microsoft Teams would replace Skype for Business, and since then its customers have been wondering about the cut-over deadline. According to their blog post that deadline is now July 31, 2021.

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How to Create a Data-Driven IT Help Desk Blog - Crossfuze

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How to Create a Data-Driven IT Help Desk

The IT help desk was first introduced as companies began to embrace computers in their business processes. Its primary purpose? To fix things when they broke. However, as technology shifted, so did the help desk.

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BLOG

4 Microsoft 365 Cloud Services that Smash the Status Quo

Microsoft 365 cloud services are far more than just “email in the cloud” or a package of Outlook, Word, Excel, and PowerPoint. What many organizations don’t realize is that a lot of the tools that come with Microsoft 365 Enterprise can supplement or even fully replace the functions of other third-party security, management, or productivity tools. This saves your company money on its IT budget and significantly enhances the security and functionality amongst your users.

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BLOG

In the News: ServiceNow, Microsoft Unite to Revolutionize the Way Government Works

Microsoft and ServiceNow today announced an expansion of their strategic partnership. ServiceNow has selected Microsoft Azure as their preferred cloud platform to deliver their full SaaS experience, enabling government and other highly regulated customers to leverage ServiceNow to accelerate their digital transformation.

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