IT Managed Services, Crossfuze

BUSINESS PROCESS OUTSOURCING SERVICES BY CROSSFUZE

Enhance Your Competitive Advantage

Discover greater efficiencies and business outcomes by allowing your organization to focus resources
on your core competencies.

Business Process Outsourcing in the Digital Era

Traditional operations and business process outsourcing models are being reinvented through digital workflows using automation, artificial intelligence, cloud, and other emerging technologies. To remain relevant and to grow, businesses must continuously improve their processes while considering customers, employees, suppliers and business partners alike.

Explore our business process outsourcing services and discover how you can uncover greater efficiencies, improved workflows, and a better employee and customer experience with your organization.

Explore Business Process
Outsourcing Solutions

Meet with our experts to explore how the Crossfuze Business Process Outsourcing solutions can work for you.

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Customer Experience Icon - Crossfuze

Customer Experience

We work directly with your end users, B2B or B2C

  • Customer Care
  • Service to Sales
  • Dispatching
  • Social Media Monitoring
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Back Office Support

We act as an extension of your internal team

  • Transaction Handling
  • Billing and Accounting
  • Sales and Ordering
  • Analysis and Reporting
Technical Solutions Icon - Crossfuze

Technical Solutions

We support your entire IT environment

  • Help Desk
  • IT Operations and Monitoring
  • Service Providers
  • Supporting your SaaS

The Next Step for Your ServiceNow Journey

When we work with other organizations using ServiceNow, we’re able to quickly align our processes with theirs to start uncovering greater efficiencies.

Through our consulting and advisory services, we work with you to identify ways to optimize your ServiceNow instance. And through our top-tier partnerships with key industry leaders like ServiceNow and Microsoft, we provide ongoing analysis, recommendations, and even development services on those platforms to ensure our customers have the latest technology advancements working for them.

So when you bring Crossfuze on board, you benefit from the deep investment we’ve made in our people, processes, and technology. We’re focused on providing the best service possible to drive business value and growth.

World-class Service Delivered Worldwide

Driven by a central operations hub based in Manila, Philippines with remote support around the globe, our BPO solutions have the cutting-edge infrastructure and experience that are essential to delivering instant business process maturity at scale.

  • A long-standing presence in Manila surpassing 20 years
  • A robust team over 400 strong
  • Enterprise-level service unmatched in the industry
  • A secure and reliable facility, with PCI certification and redundant infrastructure, ISPs, and generator power

Flexible Solutions to Meet Your Needs

  • Leverage homebased agents outside of Manila for localized country and language support
  • Able to scale and create hybrid service operations
  • Specialize in smaller campaigns (5 – 100 agents)
  • Variety of billing and outsourcing arrangements

Business Process Outsourcing Success Resources

ON-DEMAND WEBINAR

What it Means to be a Transformational IT Leader with Martha Heller

Designed especially for IT leaders, Martha inspires you to embrace your role as an enterprise leader, think in terms of “products” (not “projects”), and replace order-taking with co-creation.

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5 Ways Technology Unlocks Our Ability to Be Human Now

The future does not hit pause for anyone. Businesses are in a fierce and unforgiving race to stay relevant and be hinged to the future, not the past. Companies have a myriad of choices for spending their money to solve problems and improve their future. They can sometimes forget the business relies on the human experiences of their employees and customers.

Read Blog

ON-DEMAND WEBINAR

Flash-Forward 2020

Tune in to the first discussion in the VisionWins Series where a panel of experts including Martha Heller, author of the book, Be the Business: CIOS in the New Era of IT and Bimala Tullock, Director of Champion Enablement at ServiceNow share their thoughts on what the future of digital services transformation holds and how you can quickly get on the right path towards success.

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