Webinar | Restore, Evolve, and Transform the University Experience
As we emerge from the pandemic, student-centric higher education institutions will need to manage their primary risks and incorporate lessons…
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eBook | 7 Pillars of Customer Service Management Success for Higher Education Institutions
Written specifically for the IT leader in the Higher Education Space.
Webinar | Elite Group – A ServiceNow CSM Success Story
60 MIN | Here to share his own experience implementing ServiceNow Customer Service Management is Greg Voller, Head of Technology…
Video | Friday Fast Fifteen – What’s New For CSM in ServiceNow Orlando
13 MIN | Orlando represents a leap forward in capabilities for ServiceNow CSM customers. Find out how the Orlando release…
Case Study | ServiceNow CSM Success – Focus Brands
Focus Brands owns over 5,000 stores across the country. With a growing need to support franchisees, they needed a solution…
Webinar | CSM in the Real World
48 MIN | Discover operational and IT improvements for your organization through the ServiceNow Customer Service Management (CSM) solution. To…
eBook | 10 Pillars of CSM Success
Essential strategies for modernizing Customer Service and Accelerating Bottom-Line Profitability.
Case Study | Voxai – Delivery Better Customer Service
Voxai helps businesses deliver exceptional customer service. In turn, Voxai must deliver the same level of service or better when…
Testimonial | Nathalie Pougno, Ricoh
6 MIN | Nathalie talks about her ServiceNow ITBM and CSM success working with Crossfuze in this exciting and informative…
Webinar | See Customer Service Management in Action
48 MIN | See the ServiceNow Customer Service Management solution in action with this demo provided by ServiceNow. You’ll learn…
Webinar | ServiceNow & CSM: Raising CSAT While Reducing Costs
55 MIN | Traditional Customer Service Solutions are Broken. Traditional customer service solutions succeed at engagement and developing customer relationships,…