Kaitlyn Frank, Manager of Digital Content and Marketing, Crossfuze

Kaitlyn Frank

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CASE STUDY

Voxai: Delivering Better Customer Service

Learn how Voxai embraced ServiceNow Customer Service Management (CSM) to provide comprehensive and intuitive service for their customers.

Read Case Study

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Unlock how you can unite business functions, streamline workflows, and elevate the customer experience using ServiceNow CSM.

Register Now

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ITSM vs CSM: What’s the Difference?

While ITSM and CSM provide a similar functionality suite, there are significant features and limitations of each, depending on the use case. We put together some of the key differences between ITSM and CSM and the circumstances in which you’ll want to use each.

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